CUSTOMER SUPPORT

Shipping Options

Aequalis Athletics offers the following shipping options for your orders:

  • Canadian Standard Shipping - $10 flat rate
  • FREE Shipping - on orders over $150
  • Priority Shipping - offered at checkout, prices vary
  • FREE Local Pick-up/Drop-off - offered in St. Thomas, ON only

Returns and Exchanges

Please do not send any return/exchange item without first contacting Aequalis. 

  • Aequalis Athletics we will refund and exchange any product within 14 days of receiving the item if in resalable condition.
  • For the holiday season, items bought between November 10th and December 24th can be exchanged until January 10th.
  • Contact us by email info@aequalisathletics.com  
  • You will need a copy of the original receipt.
  • Item should NOT be washed or worn
  • Paper tags must also be intact.
  • All refunds will be processed using the original credit card.
  • If you do not have the original receipt or you contact us after the 14-day deadline, you may be eligible for online store credit.
  • Return shipping costs will be the customer's responsibility.
  • For any garment issues, questions or concerns please feel free to contact us by email: info@aequalisathletics.com
    Thank you for respecting our policies! We hope to provide the best possible service and these guidelines will help us stay organized and be able to serve you better.

      AFTER RECEIVING CONFIRMATION FROM AEQUALIS, PLEASE SEND ALL EXCHANGES AND RETURNS TO:

      AEQUALIS ATHLETICS
      204 First Ave - 22081
      ST. THOMAS, ON
      NR5 4P5